Frequently Asked Questions
FAQS
HOW MUCH WILL IT COST?
Depending on the size of your move, we charge an hourly rate simultaneous to the size of our truck and the number of men. Our fees are upfront and there are no hidden costs. Our estimated price guides are on our service pages so check them out.
HOW LONG WILL IT TAKE?
As a rough guide basic 1-2 bedroom apartments can take between 4-6 hours. 2-4 bedroom apartments or houses are usually a half day, but these are rough estimates and are dependent on things like access and number of items, or distance between moves.
WHAT SIZE TRUCK DO I NEED?
We have a booking guide on our services home pages. Generally speaking, our 4.5 Tonne truck can easily move a 2 Bedroom apartment. For larger properties we recommend allocating a larger truck, more men, and more hours.
DO WE OFFER A CLEANING SERVICE?
Yes we do! For end of lease cleaning or if you need some help cleaning before you move into your new space, our specialised cleaning teams are on offer to help. The cost is dependant on the size of your move.
ARE WE INSURED?
Yes we are. You can have peace of mind knowing that your belongings are insured during the job and during transport. Our teams and trucks are also insured, as we believe the safety of our teams are covered too.
CAN WE MOVE INTERSTATE?
Yes we offer interstate moves. For information, bookings and fees, enquire with our team, and we can work towards giving you the most affordable quote.
WHAT HAPPENS IF THERE IS BAD WEATHER?
There’s not much that we can do about the weather man. Rain, hail or shine, our team work hard to keep you moving.
DO WE MOVE OFFICES?
Yes we also specialise in commercial moves. Our teams can organise the move for your business fast and efficiently so that downtime is minimised and business can go back to running as usual.
DO WE OFFER A PACKING SERVICE?
Yes, we have specialist packing teams that are on call to help assist with any packing necessary. This also means that what goes in the boxes, are unpacked on the other end, safely, organised and just as you left them.
ARE BOXES PROVIDED?
Yes we can provide boxes for purchase and hire. Just enquire with our friendly team and we can get you started!
DO WE ASSEMBLE FURNITURE?
As part of our service we dissasemble and reassemble furniture for you. We have all the right tools to make sure that when you get to your new space, your furniture is all set up and ready to go. No need to worry about putting together your bed for the night, our team will do that for you.
CAN WE GUARANTEE A MOVING TIME?
We can guarantee our morning time slots for any moves booked in advance. Unfortunately, for afternoons times are a rough estimate based on the previous jobs assigned for the day.
WHEN DO I PAY FOR MY REMOVAL?
We require the security deposit to be paid for up before 72 hours prior to the move. All completed removals are to be paid for at the end of the day with our friendly removalist team.
ARE THERE ANY OTHER FEES?
All of our quotes are upfront, with no additional fees added.
ARE THERE ANY CANCELLATION FEES?
All of our bookings require a deposit to be paid prior to the moving date, this is to safeguard our team and guarantee your time and move. If the booking requires cancellation within 48 hours of the booking time, your deposit will not be refunded.
GET IN TOUCH
If you want to know more or have any other questions, please enquire with our friendly team and we will get back to you.
